Refund policy

DeepSleep Return & Refund Policy

At DeepSleep, we want you to rest easy with your purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process within 10 days of your purchase.

Return Eligibility

To qualify for a return:

The item must be returned within 10 days of the original purchase date.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required.

Please note: For hygiene and safety reasons, certain sleep products (such as pillows, bedding, or mattresses) may not be eligible for return once opened or used.

Return Process

Contact our customer support team within 10 days of purchase to initiate a return.
Once your return request is approved, you’ll receive detailed instructions on how and where to send your item.
After we receive and inspect your returned item, we’ll notify you by email about the approval or rejection of your refund request.

Return Shipping Fees

Customers are responsible for all return shipping costs, unless the item was defective or an incorrect product was sent.
Original shipping fees are non-refundable.

Refund Policy

Approved refunds will be issued to your original payment method within [5–10 business days] of receiving and inspecting your return.
You will receive a confirmation email once your refund has been processed.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If your return does not meet the eligibility requirements (e.g., used items, damaged packaging, or late returns), we may reject the refund and return the item to you.